FAQs
Frequently Asked Questions
Here you will find answers to our most common enquiries. If you cannot find the specific information you are looking for, please reach out to our support team at support@coramelbourne.com.
Orders
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package. Please allow up to 24 hours for the tracking information to update on the carrier's system.
Can I change or cancel my order?
We process orders quickly within 1-2 business days. If you need to request a cancellation or make changes, please contact our support team immediately. If the order has already been shipped, we cannot cancel it, but you are welcome to return it once it arrives by following our return policy.
I didn’t receive an order confirmation. What should I do?
Please check your spam or junk folder. If you still cannot find the confirmation within 24 hours of your purchase, please contact us so we can verify your order status.
Shipping
How much does shipping cost?
We are proud to offer Free Standard Shipping on all orders.
How long will it take to receive my order?
Our standard delivery time is 4-12 business days (this includes the 1-2 day processing period). We ship orders Monday through Friday.
Do you ship internationally?
We currently deliver to a variety of regions. Please enter your address at checkout to confirm if delivery is available for your specific location.
Returns & Refunds
What is your return policy?
We offer a 30-day return window. Items must be unworn, unused, and in their original packaging with all tags attached to qualify for a refund.
How do I start a return?
Simply email us at support@coramelbourne.com with your order number. Our support team will provide the necessary instructions. Please do not send items back without contacting us first.
When will I receive my refund?
Once your return is received and inspected, please allow up to 7 days for the refund to be processed back to your original payment method.
Payments
Which payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, Amex) and express checkout options like Shop Pay, Apple Pay, and Google Pay.
Is my payment information secure?
Yes. We use industry-standard SSL encryption to protect your sensitive details. We do not store your full credit card information on our servers.
What currency are the prices in?
All prices on our website are listed in AUD.
Contact & Business Information
Cora Melbourne is an exclusive online fashion destination operated by Digital Commerce Group LLC (USA). We do not operate any physical storefronts.
Customer Service Hours:
Monday to Friday | 12:00 PM – 8:00 PM AEST
We aim to respond to all enquiries within 1–2 business days.
Email: support@coramelbourne.com
Phone: +61 480 009 345
Contact: Contact Us
Registered Business Address: 30 N Gould St Ste N, Sheridan, Wyoming 82801, USA
Warehouse Address: 1/31 Elgar Rd, Derrimut VIC 3026, Australia
Company Number: 2025-001851892